Cisco Jabber - How to Fix a Slow / Unresponsive Chat Box

Fixing the Unresponsive Chat Box

Sometimes a users chat box within Cisco Jabber can become very unresponsive, this guide is to fix that problem.

Step 1. Go onto the users computer and close Jabber, make sure you close it in Task Manager too.

Step 2. On your computer, click the “Start” button and type in the search box \\COMPUTERNUMBER\c$\Users   **you can use an IP address instead of a computername.

Step 3. Double click the users profile

Step 4. Navigate to the users “History” folder eg: \AppData\Local\Cisco\Unified Communications\Jabber\CSF\History

Now delete the Data Base File.

CAT VIMS - Full Install With Fix For Previous Versions Installed

VIMS

VIMS is a Cat application used to display data from trucks. The application is commonly used by field service team members, so it has been included in the field service build.

Installation Information:

Uninstall Guide:

Step 1:  Go to programs and features, then uninstall Vims, DB2 Express and Java.

Step 2:  Go to Control Panel > Administrative Tools > Computer Management. Now expand Local Users and Groups then click on Users and delete the DB2 account.

Step 3:  Navigate to and delete the following folders:

C:\Users\Public\Caterpillar and delete the VIMS3G folder

C:\Users and delete the db2admin folder

          C:\Program Files\IBM and delete the SQLLIB_VIMSPC folder

          C:\ProgramData\Caterpillar delete the VIMS3G folder

Install Guide:

Step 1: If the computer has recently been reimaged, you must make sure all updates have been finished before you start the installation process, you can do this by checking in the “Software Centre” application. This can be found by navigating to the Start Menu > Microsoft System Centre 2012 > Configuration Manager > Software Centre.

Step 2: Install Java 8 51, once that's done, reboot the computer. Now make sure the new Java is installed.

Step 3: Go into the VIMS folder and run the Setup program (the 48kb one).

Step 4:  From the update folder, run the VIMSpc 2015A 5.0.9.0 Update 15.2.2.

Step 5: Enable Vims through the windows firewall, go to Control Panel > Windows Firewall > click on “Allow a program or feature through Windows Firewall” > click on the “Allow another program….” Button > click the “Browse” button. Now manually navigate to the VIMS3G folder and select the VIMS3G program and click the “Open” button, next click the “Add” button. Now make sure “Domain”, “Home/Work” and “Public” are ticked. If this has been done correctly it should look like the picture below, if it does, click the “OK” button.