Cisco Jabber - How to Fix a Slow / Unresponsive Chat Box

Fixing the Unresponsive Chat Box

Sometimes a users chat box within Cisco Jabber can become very unresponsive, this guide is to fix that problem.

Step 1. Go onto the users computer and close Jabber, make sure you close it in Task Manager too.

Step 2. On your computer, click the “Start” button and type in the search box \\COMPUTERNUMBER\c$\Users   **you can use an IP address instead of a computername.

Step 3. Double click the users profile

Step 4. Navigate to the users “History” folder eg: \AppData\Local\Cisco\Unified Communications\Jabber\CSF\History

Now delete the Data Base File.