Cisco Jabber - How to Fix a Slow / Unresponsive Chat Box

Fixing the Unresponsive Chat Box

Sometimes a users chat box within Cisco Jabber can become very unresponsive, this guide is to fix that problem.

Step 1. Go onto the users computer and close Jabber, make sure you close it in Task Manager too.

Step 2. On your computer, click the “Start” button and type in the search box \\COMPUTERNUMBER\c$\Users   **you can use an IP address instead of a computername.

Step 3. Double click the users profile

Step 4. Navigate to the users “History” folder eg: \AppData\Local\Cisco\Unified Communications\Jabber\CSF\History

Now delete the Data Base File.

How to Update Your Outlook Address Book

Open Microsoft Outlook

Step1. Click on the “File” tab
Step 2. Click on the “Account Settings” Button
Step 3. Click on “Download Address Book…”
Step 4. Make sure the box is ticked and “Full details” is selected, click “OK”

A send/receive popup will show, just minimize it.

It can take a while for your Address Book to fully update.

This will automatically happen, however, there are times when a user will need to manually do it.

How To Ping A Computer

Click the start menu and type into the search box: cmd
Type: ping COMPUTERNUMBER or their IP

If you can successfully ping their computer you will get a numbered ms result eg 60ms, if its not successful you will get a unresolved request.

This is very useful because it tells you if you can make a connection with their computer. It is very useful when you can’t connect to a computer through whatever remote access program you have, for instance, if you ping their computer number it will also show their computers IP eg 10.30.41.103, you can then use that IP to connect into their computer.

How To Make A Drive Mapping Program

This is useful because Active Directories auto maps drives based on a user’s group membership, this can be troublesome when they belong to two groups which map want to map to the K: drive.

This program will automatically map drives for users, they will simply have to double click the icon. 

Step 1. First of all, open notepad
Step 2. Now you need to chose which drives you want auto mapped then type the following for example: 

net use K: /delete
net use K: \\SERVERNAME\Sydney_Shared

Lastly, make sure when youre done you save it with the extension .bat

The great thing is that you can have it map as many drives as you like, as you can see in the picture.

How to enter another computer through folder view

Entering a computer through folder view can be very useful when you want to add or delete files from their computer.

Click the “Start” button and type in the search box \\COMPUTERNUMBER\C$

** You can put and IP address in if they down have a computername.

  

Restart A Persons Computer Remotely

You can restart a computer remotely by doing the following:

1. Click the start menu and type CMD then hit enter, you should now be inside of Command Prompt.
2. Type: shutdown -i and hit enter.
3. Click the Add button and add the computers IP to it. Now have a laugh :)

Windows Password Expiry Check

You can check a users password status by doing the following

1. Click your windows start button, and int he search box type CMD, this is also knows as command prompt.

2. enter in the follwing:  net user USERNAME /domain

This will show the the alot of very useful information.